BetterCloud

Integrate Jira Service Management with BetterCloud

Automate day-to-day end user requests in Bettercloud from Jira Service Management

Description

BetterCloud’s powerful SaaS management platform empowers IT teams to automate routine manual processes and create a self-service environment for all employees.

One popular trigger for these workflows is the creation of a SaaS-related help desk ticket in JSM, for requests such as:

  • Application access
  • Password resets
  • Group creation and assignment

As a plugin to Atlassian JSM, Multiplier allows for a user experience that is native within the JSM interface, meaning that IT teams can now embed BetterCloud actions directly in a Jira workflow without any additional configuration or need to move between platforms.

Visit https://www.bettercloud.com/monitor/bettercloud-multiplier-integration/ for more details.

Setup time

10 minutes

Useful links

Setup instructions