Multiplier Blog

Okta Identity Governance: The Good, The Bad, and The Catch

Most companies start with basic user management through tools like Okta, a popular tool in the identity and access management (IAM) space. Okta simplifies authentication and authorization via features like single sign-on (SSO), multi-factor authentication (MFA), and basic provisioning.

How to Shortlist IGA Solutions And Pick One Your Team Will Actually Use

I've seen too many IT teams choose identity governance and administration (IGA) solutions based on feature lists instead of actual implementation reality.They get dazzled by comprehensive role mining and AI-powered analytics, then spend months fighting basic directory integration. Or they pick the cheapest option among iga solutions and discover it can't handle their approval workflows.The "best" identity governance software is the one your team will want to use. Simple as that.

Identity Lifecycle Management Tools: A Complete Crash Course

The most frustrating JSM implementations I saw at Atlassian were teams with perfect ITSM processes and completely broken identity lifecycle management. It's always the same pattern: perfect provisioning processes, terrible de-provisioning, and nobody tracking what happens in between. The problem wasn't the tools. It's that nobody understood what identity lifecycle management (ILM) actually required. ILM has unique requirements that standard ITSM wasn't built for. Complex approvals, automated provisioning, integration with identity providers, and above all, a completely different way of thinking about user identities and access management. Here's what identity lifecycle access management actually involves and the basic tools you need to make it work.

9 Privileged Access Management Best Practices

Privileged accounts are your biggest security risk, period. When attackers get admin credentials, they don't just break in - they own your entire environment. At Multiplier, we've built our privileged access management (PAM) approach from the trenches of IT service management. I'm sharing nine of our top PAM security measures below, and they'll work whether you're new to privileged access management or want to beef up your current implementation. But first, let's talk about privileged accounts.

Why Just in Time Access is the Smart Play for Cybersecurity in 2025

The identity security crisis hitting major platforms within the past few years shows why just-in-time access is no longer optional. In July 2025 alone, Atlassian reported 20 high-security vulnerabilities, and at least five involved authentication and authorization. Thousands of Google Workspace accounts were compromised in 2024 when hackers bypassed the email verification process.

Jira Onboarding Automation Guide (With Employee Onboarding Templates)

Employee onboarding hits IT teams three ways: it's a massive time sink, creates security gaps, and tanks new hire productivity. Most teams solve this with structured Jira workflows, custom fields, and automation rules.That's a solid foundation - but it's only half the solution.

The benefits of a Jira Google Workspace integration

Employee lifecycle workflows are traditionally very manual and labor-intensive. A lot of that is down to the fact that your identity provider and your IT service management (ITSM) platform are two separate systems that don’t talk to each other. So, for companies using Google Workspace as their identity provider, and Jira Service Management for ITSM, a Jira Google Workspace integration can save you a whole load of admin in your HR and IT workflows.

A guide to Jira onboarding and offboarding automation

Managing the employee lifecycle in Jira Service Management (JSM) is a complex process filled with manual tasks. While JSM provides a structured and efficient way of handling requests, many businesses are still relying on labor-intensive and error-prone methods for creating user accounts, provisioning access to applications, and revoking access when employees leave.

Access request management: should you use an ITSM tool?

In IT operations, 50% to 75% of requests from employees are to gain access to a specific resource or system. This means that IT service management teams (ITSM) are spending most of their time dealing with access requests and approvals—which would be fine if your access request management is fast and efficient.

Understanding Jira Service Management Pricing

Jira Service Management is a solution designed to streamline all aspects of service management – including ticket creation, request tracking, and incident resolution. In this article, we'll delve into the ins and outs of Jira Service Management's pricing options, so you can choose the plan that's right for your organization.

SOX vs SOC Compliance: Key Differences

Regulatory compliance is a critical aspect of operations for many companies. Two of the most common compliance frameworks are the Sarbanes-Oxley Act (SOX) and Service Organization Control (SOC) compliance. While both concern maintaining effective internal controls, there are key differences between the two frameworks.

How to automate user access reviews in your ITSM system

Manually tracking access to all your applications across your whole organization is no one’s idea of fun. But it’s way worse than not fun. It’s long-winded, inefficient, and prone to errors, too. And errors aren’t something you can risk in access management.

What is Least Privilege Access

The principle of least privilege is a security concept that states that users should only have the minimum level of permissions that are required to complete their assigned tasks. In this article, we'll explore the concept of least privilege access and how it protects you from data breaches and other attacks.

Identity Governance and Administration (IGA): What It Is and How to Do It Right

Identity Governance and Administration (IGA) is a new approach to identity management that helps organizations better manage their identities as they evolve. IGA is about helping you to make sure that your organization has the right people in the right roles, with the right access to information, when they need it.

Atlassian Guard (Access) – The absolute beginners guide

This guide will walk you through all the steps on how to set up Atlassian guard for your organization and make use of all the different security features to keep your company data safe in the cloud.

Little known ways to boost your Jira approval workflow

Approvals are critical for organising many business processes in Jira Service Management. But not many people are aware that of some of these hidden tricks to soup up your approval processes. As a former product manager on JSM, my goal is to share some of these tricks that you can implement today.

What Is Role-Based Access Control

Role-based access control (RBAC) is an effective method of granting varying levels of permissions to different people in your organization, without forcing everyone to go through the process of creating accounts and assigning permissions one by one.

How to Use Jira to Manage Your Vendor Security Review Process

The vendor security review process is an IT task that shouldn’t go ignored. By implementing the right tools with Jira, you can be sure to stay a step ahead. Here’s how.