Auto resolve over 50% of IT support requests in Jira Service Management - provisioning access, resetting passwords, and handling common requests without human intervention using Multiplier's AI Agents.
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Instantly handle password resets, access requests, and group memberships without human touch. When users request access to applications, need password unlocks, or require group additions, our AI agent executes these routine tasks directly through your existing JSM workflows and approval processes.
Your IT team stops being a bottleneck for standard requests while maintaining full security and compliance. Every automated action follows your established policies, creates proper audit trails, and respects approval chains. Users get immediate resolution for common needs, and your help desk focuses on complex issues that actually require human expertise.
Our AI comprehends unstructured, conversational requests and intelligently translates them into perfectly structured JSM tickets.
Multiplier automatically identifies the correct request type, and populates all required fields, ensuring every ticket is actionable from the moment of creation.
Every IT team lives with a quiet fear: the slow, creeping danger of access sprawl. An employee switches roles, but their old permissions linger. Someone needs temporary access for a project, but it becomes permanent. Before you know it, your organization is sitting on hundreds of unnecessary access grants—a massive security hole just waiting to be exposed.
Multiplier eliminates this risk by making access temporary by default. Once a request is approved, Multiplier automatically adds the user to the correct group and closes the ticket. But here’s the magic: users get access for exactly how long they need it, whether that’s six hours or thirty days. When the time is up, access is automatically revoked. No more manual clean-up, no more permanent privileges, and no more access sprawl.
Ever been blindsided during a security incident because you didn’t know who had access to your production systems? Sifting through spreadsheets, pinging teammates, and chasing down request details drains your precious minutes—and puts your whole operation at risk.
Multiplier gives you an always-on, single source of truth for access control. Get real-time visibility into exactly who has privileged access at any moment. During an incident, you can instantly review the original request justification to confirm if access is legitimate, without derailing your team's investigation.Every action—from approval to provisioning to revocation—is automatically logged with detailed comments on the Jira ticket, creating an ironclad paper trail for SOX compliance and security audits. You can finally stop chasing down information and start demonstrating the power of your automated system with hard data on waiting times, approval rates, and daily access grants.
